Ten Best Practices for Measuring the Effectiveness of Nonprofit Healthcare Boards

Two broad legal duties of a nonprofit director are loyalty and caring for the interests of the public.  Previous legal challenges have seen board members use an "I know nothing" defense, which may be an indication of board members' lack of courage to ask each other tough questions about board and organization practices.  Measurement of board effectiveness and continuous improvement of board performance are keys in setting organization direction, ensuring ethical and legal guidelines are followed, and assessing organizational performance.

Although geared toward non-profit boards, this article provides valuable information for any board of directors.

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News and UpdatesHarvard Business Review healthcare articleThe April, 2010, issue of Harvard Business Review has a great set of articles about "fixing" health care. The fixes align closely with driving performance excellence in healthcare using the Baldrige Criteria for Performance Excellence.Baldrige Studer Group alignment Core Values Partners is a business partner with the Studer Group.  The Studer Group helps organizations implement prescriptive tactics and tools that drive improved outcomes.  The Baldrige Criteria asks how an organization demonstrates well-deployed, systematic processes leading to a balanced set of business results. While it is easy for a health care organization to embrace the values and the well-documented success of organizations that have effectively applied the Criteria, organizations are looking for more prescriptive advice and feedback within each category as they navigate the road to performance excellence. The Baldrige Criteria ask for systematic processes and results; the Studer Group provides many of the answers to Criteria questions with prescriptive tools to hardwire excellence. To "hardwire" means much the same thing as "systematic." These prescriptive tools have been shown to lead to improved results.  Read More Baldrige Quest for Excellence Today (April 20) was the first day of the Baldrige National Quality Award Quest for Excellence conference in Washington, DC. The day was full of examples of innovative performance excellence practices.  Click below to link to a summary of the day.  Read More Quest for Excellence Conference April 20-22 Quest for Excellence, the annual conference of the Malcolm Baldrige National Quality Award for Performance, is being held in Washington, DC, on April 20-22.  Paul Grizzell of Core Values Partners will be there and will be providing updates on this site.  Look for summary updates of the previous day's key learnings and best practices every morning. Read More Ten Best Practices for Healthcare Boards Two broad legal duties of a nonprofit director are loyalty and caring for the interests of the public.  Previous legal challenges have seen board members use an "I know nothing" defense, which may be an indication of board members' lack of courage to ask each other tough questions about board and organization practices.  Measurement of board effectiveness and continuous improvement of board performance are keys in setting organization direction, ensuring ethical and legal guidelines are followed, and assessing organizational performance.  Although geared toward non-profit boards, this article provides valuable information for any board of directors.  Read More Is Your Organization at the top of your game Is your organization at the top of your game? If so, maybe you're wondering how to make those incremental improvements to reach the highest level of performance excellence.  Or perhaps your organization's performance is just mediocre and leaders are looking for a method to accelerate improvement efforts.  Maybe performance is even poor, and you need a way to focus your turnaround efforts.  Read More