Knowledge BaseThe Six Added Values of the Baldrige Process
When visiting with senior leaders of an organization about the value of embarking on a Baldrige journey, a frequently used phrase is "It's not about the Award." At that point, the discussion moves to writing an application, and the sense of leaders is that "We're applying for an Award!" How do we convince leaders that there is value within the Baldrige process above and beyond applying for Baldrige or a state or local quality award?
Leaders need to understand what value the Baldrige process provides if it's not just about the award. Senior leaders and board members look for additional value, especially considering the investment of time involved in developing a 50-page application. Read More
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LeadershipThe Baldrige Journey
Is your organization at the top of your game? If so, maybe you're wondering how to make those incremental improvements to reach the highest level of performance excellence. Or perhaps your organization's performance is just mediocre and leaders are looking for a method to accelerate improvement efforts. Maybe performance is even poor, and you need a way to focus your turnaround efforts.
In my work with clients and as a Baldrige National Examiner, I've watched organizations in each of these scenarios build a positive success spiral through the structure, employee engagement, and best practices that Baldrige inspires (and requires). Read More
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Ten Best Practices for Measuring the Effectiveness of Nonprofit Healthcare Boards
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Two broad legal duties of a nonprofit director are loyalty and caring for the interests of the public. Previous legal challenges have seen board members use an "I know nothing" defense, which may be an indication of board members' lack of courage to ask each other tough questions about board and organization practices. Read More
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Ethics training
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An environment that fosters and requires legal and ethical behavior is a requirement of the Baldrige Criteria. This article describes a training model for corporate ethical behavior. Read More
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Customer FocusBaldrige Studer Group AlignmentThe Baldrige Criteria asks how an organization demonstrates well-deployed, systematic processes leading to a balanced set of business results. While it is easy for a health care organization to embrace the values and the well-documented success of organizations that have effectively applied the Criteria, organizations are looking for more prescriptive advice and feedback within each category as they navigate the road to performance excellence. The Baldrige Criteria ask for systematic processes and results; the Studer Group provides many of the answers to Criteria questions with prescriptive tools to hardwire excellence. To “hardwire” means much the same thing as “systematic.” These prescriptive tools have been shown to lead to improved results.
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Quest for Excellence 2009Quest for Excellence 2009 Day 1
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The first day of Quest for Excellence is always great. This is the day that senior leaders discuss their Organizational Profile (what's important to their organization) and Category 1 - Leadership. As usual, the senior leaders discussed innovation in their organizations, corporate cultures that engage customers and the organization's workforce, and how the organizations ensure that they are efficient and effective. Read More
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